Shipping policy
Processing time
Orders are prepared and dispatched within 1–3 business days of purchase. During busy periods (for example, around Black Friday and the winter holidays), please allow up to 5 business days for dispatch. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time
We ship to the United States, Canada, the United Kingdom, Australia and New Zealand. Most orders arrive within 6–12 business days of being placed.
| Destination | Estimated delivery |
| United States | 6–12 business days |
| United Kingdom | 6–12 business days |
| Canada | 7–14 business days |
| Australia | 8–15 business days |
| New Zealand | 8–15 business days |
Delivery times are estimates, not guarantees, and may be affected by carrier delays, customs checks, weather or other events outside our control. If your order is taking longer than expected, contact us and we'll look into it right away.
Shipping costs
Shipping costs are shown at checkout before you pay. Orders over the free-shipping amount shown in your cart ship free.
Tracking
Every order ships with full tracking. As soon as your order is dispatched, you'll receive an email with your tracking number and a link to follow your parcel. You can also check your order status at any time on our Track Order page. If you haven't received a tracking email within 3 business days of your order, please check your spam folder or contact us.
Duties and taxes
United Kingdom, Australia and New Zealand: where we are required to collect VAT or GST on your order, it is shown at checkout.
United States and Canada: your order may be subject to import duties, taxes or customs fees charged by your country on delivery. Unless stated otherwise at checkout, these are the responsibility of the recipient.
Lost or delayed parcels
If your tracking hasn't updated for more than 7 days, or your parcel hasn't arrived within 20 business days of your order, email us at support@estavelle.co. We'll investigate with the carrier and, if your parcel is lost, send you a free replacement or a full refund.
Before you open a dispute
If anything is wrong with your order, please contact us first at support@estavelle.co. We resolve almost every issue quickly, including replacements and refunds, and much faster than a bank dispute can. Opening a payment dispute puts the order on hold while it is investigated, which can delay a replacement or refund.
Contact
Questions about shipping? Email support@estavelle.co with your order number. We reply within 1–2 business days.
Last updated: November 15, 2026