Refund policy
Our 30-Day Money-Back Guarantee
We want you to give your Lympha Shots ritual a fair chance, so your first order is covered by our 30-Day Money-Back Guarantee.
If you don't feel the difference, email us at support@estavelle.co within 30 days of delivery with your order number, and we'll refund your purchase price in full. You don't need to send the product back, opened or unopened.
- The guarantee applies to your first order and covers up to one 30-day box (if you ordered several boxes, unopened boxes can be returned for a refund as described below).
- It is limited to one guarantee claim per customer and household.
- Refunds go back to your original payment method, usually within 5–10 business days after we confirm your request (your bank may take a few extra days to show it).
Unopened boxes
In addition to our guarantee, you can return unopened, sealed boxes from any order within 30 days of delivery for a refund of the product price. Because Lympha Shots are a dietary supplement in sealed single-serve packets, opened boxes can't be resold for health and hygiene reasons. Your first opened box is still covered by our 30-Day Money-Back Guarantee above.
To return unopened boxes, email us at support@estavelle.co with your order number and we'll send you the return address. Return shipping costs are paid by you unless the item arrived damaged or incorrect. We refund you within 10 business days of receiving the boxes or proof that you sent them.
UK customers: you also have the legal right to cancel your order within 14 days of delivery without giving a reason. For sealed health products, this right applies to unopened boxes. We refund the product price, and the standard delivery cost when you return a full order, within 14 days of receiving the goods or proof that you sent them.
Your consumer rights
Australian customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits your rights under the consumer laws of your country, including the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, the UK Consumer Rights Act 2015, and applicable United States and Canadian consumer protection laws.
Damaged, missing or incorrect items
If your order arrives damaged, leaking, with missing packets or with the wrong item, email us at support@estavelle.co within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to return damaged items.
Cancellations
You can cancel your order for a full refund at any time before it has been dispatched. Email us as soon as possible at support@estavelle.co. Once your order has shipped, it can no longer be cancelled, but you are still covered by this policy.
Incorrect address or undelivered parcels
Please make sure your delivery address is complete and correct at checkout. If a parcel is returned to us because of an incorrect or incomplete address, or because it was refused or not collected, we'll contact you to re-ship it (re-shipping costs may apply) or refund the product price.
Fair use
Our guarantee exists to make trying Lympha Shots risk-free. We reserve the right to decline a request where we reasonably suspect fraud or abuse of this policy, such as repeated claims under different names or addresses. This does not affect your statutory rights as a consumer.
Contact
To request a refund, replacement or return, email support@estavelle.co with your order number. We reply within 1–2 business days.
Last updated: November 15, 2026